FAST & FURIOUS COVID-19 RECOVERY MARKETING TIPS With the COVID-19 pandemic forcing veterinary hospitals across the country to adjust the way they manage patient care, many have had to limit client interaction, literally leaving pet owners in the parking lot while their pets are ushered into the hospital. So as the country starts to reopen, how do you encourage your clients to bring pets back in for wellness visits and preventive services? This session will focus on the most effective ways to let clients know what’s changed and what will stay the same at your hospital. You’ll receive valuable advice on reaching out to clients through social media, encouraging visits, and promoting online pharmacy sales. This program will also provide you with top tips for successful use of telemedicine. You’ll walk away with ideas for keeping clients happy, celebrating successes, and increasing revenue. Learning Objectives: 1. Get advice on connecting with clients whose pets you haven’t seen since the start of the pandemic, including how to roll out updated messaging for service and appointment reminders. 2. Learn how to help pet owners prepare for their visit. 3. Review curbside check-in protocols, as well as tools for communicating with clients when they aren’t in the exam room. 4. Understand how to address client concerns, including social distancing and sanitation practices. 5. Gain a better understanding of the best use of virtual visits and how to manage these remote consultations.